Individuals declaring becoming a period Warner Cable specialist was spilling keys on Reddit.
Energy Warner Cable, the second-largest service provider of television and websites in america, advised Quartz it is considering the listings. “We’re incapable of examine when this person is really a current or former personnel,” a spokesman said.
Reddit consumer cableguy_the going an “Ask myself Everything” (AMA) thread, uploading photos of their ID badge and uniform as purported proof of his task. Their solutions to the questions coming in are extremely candid. Check out features (typos maintained).
On Comcast’s pending purchase of Time Warner Cable:
We would like the merger since latest team in control could be the worst in recent history. Lots of people getting fired as a result of difficult metrics. Most of the energy is fond of support service reps and removed through the individuals who really check out the houses and fix issues . It’s a mess as well as the company is run like crap IMHO [in my personal very humble viewpoint].
On the pressure between technicians and customer support representatives:
Yea support service staff and techs is battling a war that nobody views. We detest all of them, they detest us. They inform users the thing is the gear if it almost never try. We determine customers just to dismiss exactly what the guy on the phone claims because chances are very good, he has never ever wired a residence, installed a drop or repaired cable tv.
On what’s really wrong with your connections:
Don’t feel 50% of just what rep regarding the phone tells you. Just schedule the tech. Permit your function. He’s complete this before. The associate just suggestions mobile phones. it is hardly ever the gear inducing the problem.
About key for you to get much better services:
Whenever a tech comes ,ask for his superiors amounts. Make sure he understands its not to lose your but to escalate an issue. He could phone his sup to make certain their cool but that will assist.
On what’s avoiding more quickly net grab speeds:
Seriously, basic analogue wire. Required up sooo much data transfer . 1 route per frequency vs bonding several wavelengths to produce 8 channel for a downstream and 4 for an upstream . As we go 100% electronic tv.. online gets quicker. In addition obstruction. If you reside around a college it is the worst . Grandmother might use their 15 meg for e-mail and browsing but young Johnny university child sucks within the data transfer in your community using netflix and torrenting and games. But they spend the same. IMHO what can correct this will be capping information and giving everyone else uncapped increase.
On precisely why splitting their wire connection is an awful idea:
Putting in a splitter to simply attenuate the signal is truly dumb we already have products labeled as attenuators that do this without adding needless splitter. But it’s true that an excessive amount of indication is just as terrible as lack of we phone that distortion
On whether this Reddit AMA will cost your his job:
I might end up being discharged based just who grabs myself. I 
would also get an advantage its so difficult to tell making use of way this provider happens to be organized.
How Wi-Fi signals were unreliable, and certainly will feel vanquished by gates and structure:
Yes very true. Plaster wall space especially.Solid wooden gates, staying in a basement if the router is found on the next floors or the other way around. Wifi is a fickle creature.
On your own “broken” cable tv modem:
Yea we hear this loads. I’d state in certain season I’d say 5percent on the modems We swapped are in fact faulty. We perform plenty of puppy and pony tv show and simply change it anyhow. The thing is typically perhaps not equipment connected. Modems either efforts or they don’t. You will find thus small between. They’re simple devices. You will find tv show customers utilizing personal notebook every thing operating perfectly, after that switch back again to her machines and every little thing would go to shit. They still require a unique modem..Its insanity.