I just refinanced towards a special financing and since I had a couple more financing – home financing and a HELOC – that have DOCFCU it had been a bit difficult workouts the fresh new strategies toward brand new lender in some instances
“I have been a member for decades and you can has just refinanced my personal mortgage having DOCFCU. There have been a couple of feamales in the borrowed funds office that forced me to immensely and left me personally state-of-the-art every step of ways. There are particular challenging factors in the act (which was requested) and i got specific technology troubles, to my end, when you look at the distribution a few of the required documents. Cecilia got the full time to payday loans in Ohio visit apart from to simply help me personally having those individuals situations. One another lady (Cecilia and Cindy) are great assets into the organization. The determination and you will customer support are excellent, and that i wouldn’t think twice to play with DOCFCU for my future monetary needs.”
“I want to fit Octavia. Octavia is usually punctual, knowledgeable, and you will obvious as a result, if you’re staying professional and you will courteous on both trying to procedure. We carefully preferred coping with this lady. I enjoy future more providers with DOCFCU and stay a pleasurable user.”
“We called DOCFCU trying to get details about a loan. When Denzel responded the phone, I realized he’d listen instead of race me from the cellular telephone. He’d a determination to simply help. We informed me the sort of my personal telephone call. Denzel said he would lookup as well as have back beside me. It grabbed lower than an hour to own him for an address. He previously the exact file i very desperately called for. My husband and i are very thankful getting him!! He is elite, most experienced and kind.”
“A good customer support of the DOCFCU party user! I happened to be in the process of buying another auto and you may received indispensable recommendations because of the Jasmine, Member Service Associate, about what will be needed from me personally. She was most diligent and elite. She gave me the lady direct guidance in case I experienced most inquiries. DOCFCU is really lucky getting Jasmine on their cluster.”
Tamica is actually quite beneficial, provided me with some great guidance, and managed the mortgage inside a quick and you can productive trend, maybe not my typical knowledge of banking companies and you will loans
“Outstanding support service because of the DOCFCU associates Jasmine and you can Adrianna. These people were charming, courteous, tenacious, educated, and you can top-notch. This has been a long time since i caused such as for example exceptional customer care experts. They worked faithfully to handle and rectify one each point I experienced. I’m thus pleased is a part of DOCFCU and you may to learn my banking things are now being addressed by the for example a great higher team.”
“I had only most elite group solution from Tamica, the mortgage Manager exactly who treated my instance. So, thank-you and Tamica really. I am bound to share with which facts to my family unit members and you may household members.”
“House is Right here – Thanks Agency out-of Commerce FCU! We couldn’t have done that it in place of you, and now we couldn’t getting happy! Thanks for your help, diligence, and you can work with kissing household getting our house.”
“We would like to share our very own like on assistance we obtained the other day away from Lisa M. She contacted all of us on the a beneficial forged make sure that was cashed out of all of our membership and you will on time fixed the situation. We desired to commend the woman advanced commitment to great customer care.”
“I am very pleased so you’re able to Carina and you can Octavia, and so happy because of the the commitment and professionalism. They proactively achieved off to assist me figure out a remedy to simply help get my personal HELOC money in time for you to pay money for work you to must be done in the house in order to be prepared for us to transfer to. Thank-you, Evan, getting leading instance a good cluster!”