Additionally capable simply take getaway from costs while COVID-19 was ongoing.
Abysmal Service, Provider and Telecommunications
Secured away from membership with no alert and advised the only way to fix would be to refer to them as. Also known as them nevertheless they wouldn’t speak with me personally because they said my time of birth was not exactly like that on my a. find out more
Locked of levels without any warning and advised the only way to rectify is to call them. Labeled as all of them nonetheless wouldn’t keep in touch with me because they told me my personal big date of beginning wasn’t the same as that back at my membership.
Absolutely mystifying thinking about I furnished a passport etc to start the profile and I also know the big date I was produced. This elevates significant problems around whether or not they were complying due to their anti money-laundering obligations as if they may not be examining the information from the ID’s supplied when starting 
records next exactly how are they validating and transcribing the personal data contained therein? In which has got the wrong DOB come from? Just how was actually this validated from the bank’s internal steps and why enjoys they not already been just inspected and rectified from the existing information they currently keep? Exactly what otherwise has they got wrong and exactly what will be the consequences? As long as they can’t bring a DOB correct from simple paperwork provided meant for beginning a merchant account, what the deuce are they effective at obtaining wrong?
And not soleley this, but their shoddy inner ways do nothing to audit, examine or see obtained accordingly complied employing appropriate obligations in transcribing/verifying the content given. This is exactly in some way leftover with the client to do as a “third party that has had failed protection” giving the perfect records which they include reluctant to verify against their particular info.
Had myself questioning my personal sanity after that their particular support service constantly slopey shouldered me to other departments (on hold for more than an hour). Got advised which they would not talk with me about something (account, SAR, creating a complaint, rectifying the problem with suitable ID (passport I got handy)) and therefore I should take time to visit a branch to deal with they here.
We have huge concerns over my personal facts and how really completed at Santander. The precision of this information is obviously inaccurate and I also have called the economic Ombudsman in addition to ICO concerning the concern.
Santander said that I found myself asking inquiries a fraudster would however I didn’t request absolutely any account information (we supplied them all that regarding the phone (Including private ID numbers, protection rates, pins) but once more to no get). I queried in which I had assented that a DOB (inaccurate or perhaps on their program) were to be utilized as an access agreement offered all of the other facts I had to hand. I cannot know the way the DOB might differ from the records We originally offered in establishing the membership or exactly why that information couldn’t end up being examined.
They refused to look into the accounts resources resistant to the ID used to put up the account fully for grounds not known. In addition refused to provide names of exactly who I found myself speaking to or even to bring the thing I is stating really.
I found myself only informed when I became secured out of the account (that I haven’t ever withdrawn from so it holds a very big amount of cash) then I had possibly:
> registered the pin / passcode wrongly three times (i’ve never ever put a passcode and only need a fingerprint for any app); or
> an extremely big amount of cash was indeed taken from levels.
.. I cannot guarantee that there is no deceptive task in the accounts because i’ve not a chance of accessing they nonetheless they have actually strongly suggested that my life discount is eliminated.
Makes for an enjoyable time off work tomorrow attempting to straighten out her completely abysmal mistakes. Additionally they asserted that it was unlikely the department will be able to solve this problems tomorrow!
This really is in big ISA this types of ineptitude might set you back a home!
I can not recognize how banking institutions can lawfully secure you through your accounts with no kind of interaction (even a page towards the accounts holder or an email outlining that a password reset or comparable is required). Instead I’m within the circumstance where We don’t know if You will find missing all cash We own and I have acquired absolutely no assistance from Santander.
As soon as settled I am going to be shutting this account. BEWARE.