Charge Disputes
You are likely to talk to the va or alive Chat agent at or call us at 1800 339 6963 or (65) 6339 6963 from offshore. We’re going to inquire a retrieval for the charge slide and post they for you for verification. This might capture from six to eight days and prices S$5.00 per duplicate.
Imagine if I’m sure I didn’t generate a deal back at my statement a€“ or that it is for your wrong amount?
You might call your 24-hour customer support Centre inside 1800 339 6963 or (65) 6339 6963 from overseas to join up your dispute.
In the event your debit or bank card is actually missing or taken, you will want https://paydayloanadvance.net/payday-loans-pa/corry/ to document it immediately. We will terminate they and setup an innovative new credit for your needs.
When you submit your credit is actually missing or taken, you simply will not become liable for any fake deals in your forgotten or stolen card from the time your tell all of us:
See all of our Cards online treatments web page at go.dbs/sg-digitalservices to prevent and supercede your card. As an alternative, you’ll call our Support Service heart at 1800 339 6963 or (65) 6339 6963 from offshore.
There’s no want to give a reason but be sure to integrate your own cards profile number & trademark so we can terminate they. Our very own target is:
For safety reasons, please slashed each card in two and dump all of them right away. If you will find exceptional bills continuing to be, your own monthly declaration will continue to be sent to your until complete fees is made.
Go to the notes Digital solutions webpage at go.dbs/sg-digitalservices to restore your cards. On the other hand, you can easily call the 24-hour Support Service middle on 1800 111 1111 or (65) 6327 2265 from overseas to ask for a replacement card.
- DBS/POSB net Banking:Login to Web financial >> Cards >> Reset credit PIN
- DBS/POSB Digibank app:Login to Digibank software >> Card solutions >> Reset Card PIN
- Unless you need Internet or mobile phone financial, you can easily reset right here.
Upgrading or Altering Cards
Certainly a€“ providing you stick to similar credit. For example it is possible to move from charge to Visa Gold or charge Platinum. Just compose to united states. Consist of their credit membership numbers, signature and duplicates of your own current income documents (tax find of examination, IR8A, a computerised payslip or company’s letter). Whether it’s recommended, your brand new cards shall be along with you within 14 days.
Indeed, but because each cards enjoys different terms and conditions you need to implement again. It is your choice whether you should cancel your outdated card or keep it.
Advance loan and Resources Transfer
an advance loan charge of 8per cent from the levels withdrawn or S$15.00, whichever is actually higher, are going to be levied for each cash loan transaction made on the card accounts. Additionally, advance loan prevailing interest of 28per cent p.a. (subject to compounding if fees commonly repaid entirely) regarding the amount withdrawn, chargeable each day from the time of withdrawal until acknowledgment of full fees (lowest fee of S$2.50) will incorporate.
Utilizing the DBS Funds Transfer Program, possible convert your own balances off their banking companies’ credit cards or lines of credit your DBS mastercard.
To request a resources exchange, just complete the resources move type. Print it and mail it to united states with duplicates of the other financial institutions’ statements if you’re paying with other banking companies, such Citibank, UOB, OCBC, etc. we are going to reveal the program standing via post.
Improving Credit Use Safety
What exactly is EMV? EMV represents Europay, MasterCard, Visa basically a shared energy assuring security and international Interoperability with the intention that MasterCard and Visa notes can keep on being approved almost everywhere. Making use of EMV practical processor chip, their credit is secure against deceptive tasks and you may enjoy the highest level of protection when transacting in your cards.