Introducing the fresh Consumerist Archives
This is Consumerist. As of , Consumerist has stopped being producing the fresh content, but feel free to browse through our very own archives. Here discover a dozen many years worth of stuff with the everything away from how to avoid tricky cons to writing a beneficial issue page. Here are a few a few of our very own best strikes below, talk about new categories on the left-hands section of the webpage, otherwise check out to have reviews, product reviews, and you may consumer news.
It is a giant rescue locate anybody at an enormous, effective business who’s kind, of use, and ready to resolve your trouble. Unfortunately, reader Flowers learned that simply because one is kind and you will helpful, that doesn’t mean that you must not file your discussions with them but if some thing wade unbelievably completely wrong.
I’m writing with the hope that somebody else you will read my personal tale and not create my personal mistake. I have had a number of trouble using my personal debts this year. We gone during the with my mothers inside November to obtain some thing in balance. One of several organizations I due currency in order to was Citibank College student Funds. I finally contacted them from inside the mid december to try to create something proper thus my loan would not enter default. The consumer services rep cannot were friendlier. Once i generated a fees for the loan over the telephone, she said she got lay me through to a payment package, that so long as We went on to expend the same count every month, my personal financing won’t default. She desired me a great Merry Christmas time prior to We hung up brand new cellular phone hugely alleviated.
Last week, I called Citibank again to make another payment on my loan by the appointed date, as she had instructed. The very friendly customer service rep told me that my loan was in the process of being sent to collections, but that I could call Citibanks’ default department to make a payment. I called the number prepared to pay 300% of the payment I owed to keep this from happening, 800-XXX-9977. No one answered. The call went to voicemail. And the voicemail box of the number was full. I just tried it again, and it’s still full. [That’s because the correct number is (800) 967-8877. -Ed.]
We known as fundamental citibank amount right back, explaining which i desired to create a check my source payment. They just explained to save calling the fresh new standard place of work all hr or so up until they emptied its voicemail field. Just after four hours, I finally left an excellent voicemail that was returned another mid-day when i was in good healthcare provider’s appointment. We named once again to exit good voicemail you to night, ensuring to keep my personal cellular phone on the myself all the time therefore i you will respond to her or him. They titled straight back the next afternoon. The consumer solution associate We talked to help you said that my personal financing was taken to choices regarding the 3 weeks since i have got history talked to citibank, she stated they had zero checklist of any payment plan, and you will informed me that they had the authority to publish my personal mortgage over to series when they chose to. Once i protested, inquiring when they got any recording or computers number of your own discussion I experienced to your associate, and you will admiration-strike that they entirely neglected the package, the consumer services associate quickly altered the girl build in order to screaming during the myself over the phone, explaining most brutally it was most of the completely my fault for not paying. We waited long enough to know how many the newest range company to call just before I hung up the phone literally for the rips. I’m now looking to achieve the range business thus i normally start to cleanup my personal credit rating, little by little. I realize which i should have started investing significantly more at some point, but you to definitely ought not to change the simple fact that they generated a binding agreement beside me, right after which broke they once, best? I do not even comprehend where my personal last percentage ran, if it is from the citibank program otherwise to your range department. Every one of my suggestions has been removed from my online membership. I found myself very trying to make it performs.
I’m hoping you to definitely anyone having problems and come up with costs in order to citibank scholar financing ideas any and all talks he has which have customer support agents. I found myself therefore naive, and leading one particularly a big team would not totally lay in my experience. I really hope that you assist other people see not to build a similar error.
Avoiding Student loan Standard At the Citibank: A preventive Facts
Want far more user reports? Head to our very own moms and dad organization, Consumer Records, into latest toward cons, recalls, or any other consumer things.