Customer complaints/claims of any nature must be submitted within 6 months of the issue occurring
We will always do Our best to resolve any issues You have with Our service. Unfortunately, sometimes this is not possible via the standard Customer Support process. If You are unhappy with some aspect of Our service, You can raise a formal complaint. To ensure Your complaint/claim is dealt with promptly, please submit Your complaint to the following email address. You will be sent a copy of Our Complaints Process when You contact the below email address, or alternatively You can request a copy at any time by contacting Customer Support.
- E-mail:
- Post: Spin Casino, c/o Betway Limited, PO Box 70417, London, NW1W 7LN
- Your username/account number
- Your registered First Name and Surname
- A detailed explanation of the complaint/claim
- Specific dates and times associated with the complaint/claim (if applicable)
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within 10 days from the date on which the complaint is received. In certain cases and based on valid reasons, we may need to extend this to a further 10 days, in which case we will be informing you accordingly.. If for some reason You are not satisfied with the resolution of Your complaint, You may refer the matter to one of Our ADR entities.
Should You ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify Spin Casino via the means of communication listed in the above Customer Complaints section. Note: We take customer satisfaction extremely seriously, so we have an independent team who will investigate any issues you feel hasn’t been resolved to your satisfaction.
If after completing the complaints process We have not been able to reach an agreement, You ed ADR entities or, alternatively, You can refer the matter via the European Commission’s Online Dispute Resolution (ODR) Platform, who will then forward it on to the relevant ADR entity.
An ADR entity will act as an impartial adjudicator on disputes that arise between Spin Casino and a customer only when: 1. the Customer has been through Spin Casino’s own internal customer complaint procedure; and 2. a deadlock regarding the resolution exists.
ADRs are free of charge and the ruling reached by the ADR entity will be considered final by both Spin Casino and the Customer, subject to full representation being given to all parties involved.
Note: If we can’t come to an agreed resolution to your formal complaint, it can be reviewed by an independent third party dispute resolution service free of charge.
Subject to your statutory rights as referred to in clause 13.2 below, the Service and the Software are provided on an “as is” basis and We casinosreview.ca/bonuses/no-deposit do not promise that the Services or Software will be available uninterrupted and in a fully operating condition at all times.
Access to the Services and/or Software may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control
We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by You to Participate in games by methods, means or ways not intended by Us. In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all wagers placed during such period are void and will be refunded. Funds obtained from a malfunctioning Game or Service shall be void, as well as any subsequent game rounds or Services with said funds, regardless of what Games or Services are played using such funds. If You are, as a result of such malfunction or error, credited with funds resulting in any overpayment or over-crediting to Your account, it is Your responsibility to promptly inform Spin Casino. Spin Casino reserves the right, upon becoming aware of any erroneous crediting, or payment of funds, to adjust Your account to recover any such funds.